Terms of service

By signing up for Pet & Post you agree to these terms. If you don't agree, please don't use the service. These terms form a binding contract between you (the practice account holder) and Pet & Post.

Pet & Post is a subscription software service that helps you send SMS reminders to your veterinary clients, manage their replies, and run targeted broadcasts. We provide the platform; you provide the client list, the messages, and the responsibility for what gets sent.

You're responsible for keeping your password safe. Don't share your account with people outside your practice. Each practice user should have their own login.

You must be at least 18 years old and authorised to act on behalf of your practice.

You will not use Pet & Post to:

• Send marketing or promotional messages to people who haven't opted in
• Send messages to anyone who has opted out via STOP
• Impersonate other practices or businesses
• Send harassing, illegal, or fraudulent content
• Attempt to break, probe, or overload our systems

You're responsible for complying with UK laws when you use Pet & Post — including UK GDPR (for client data), the Privacy and Electronic Communications Regulations (PECR, for marketing consent), and Royal College of Veterinary Surgeons codes of conduct. We provide tools to help (opt-out handling, audit logs, data export); the legal obligation sits with you as the data controller.

Subscriptions are billed monthly or annually via Stripe in advance. SMS costs are billed separately to your Twilio account (or other provider you configure); we don't mark up SMS.

You can cancel at any time from the Billing page. Cancellation takes effect at the end of your current billing period — we don't pro-rate refunds for partial months.

We reserve the right to suspend or cancel your account if you violate these terms or fail to pay.

We work hard to keep Pet & Post running smoothly, but we don't guarantee 100% uptime. SMS delivery depends on the carrier network, which is outside our control. If we have a material outage, we'll communicate openly about it.

Pet & Post is provided "as is." To the extent permitted by UK law, our liability for any claim related to your use of the service is limited to the amount you paid us in the 12 months before the claim. We're not liable for indirect or consequential losses (lost profits, lost data, etc.).

We may update these terms occasionally. If we make material changes, we'll email you at least 14 days before they take effect. Continuing to use Pet & Post after that date means you accept the new terms.

Questions about these terms: hello@petandpost.com.